在Google的服务论坛上有人提出了一个关于家人死亡,如何取得其Gmail邮箱密码的问题。这已经是一个很现实的问题,随着电子邮件服务的用户增多,越来越多的信息被保存在邮箱中,在其死亡后的邮箱继承问题需要解决。
一些大邮件服务商从保护个人隐私角度出发,没有制定相关死者邮箱密码继承问题,拒而向其家人提供密码。雅虎已经遭遇过一场诉讼并且被败诉。
Google对于这个问题已经有了解决方案。下面是在Google官方在服务论坛上对这个问题的回答:
Hi all,
Here is our formal request for information concerning access to a
deceased person's Gmail account. It should provide all the information
you will need to proceed with contacting us for access.
If an individual has passed away and you need access to the content of
his or her Gmail account, please fax or mail us the following
information:
1. Your full name and contact information, including a verifiable
email address.
2. The Gmail address of the individual who passed away.
3a. The full header from an email message that you have received at
your verifiable email address, from the Gmail account in question. (To
obtain
the header from a message in Gmail, open the message, click 'More
options,' then click 'Show original.' Copy everything from 'Delivered-
To:' through the 'References:' line. To obtain headers from other
webmail or email providers, please refer to http://www.spamcop.com/help_with_headers/)
3b. The entire contents of the message.
4. A copy of the death certificate of the deceased.
5. A copy of the document that gives you Power of Attorney over the
Gmail account.
6. If you are the parent of the individual, please send us a copy of
the Birth Certificate if the Gmail account owner was under the age of
18. In this case, Power of Attorney is not required.
Postal Mail:
Google Inc.
Attention: Gmail User Support
1600 Amphitheatre Parkway
Mountain View, CA 94043
Fax: 650-644-0358
After we've received the above information, we'll need 30 days to
process and validate the documents that you've provided. If you need
access to the account sooner, in accordance with state and federal
law, it is Google's policy to only provide information pursuant to a
valid third party court order or other appropriate legal process.
~ Gmail Guide
以上可见,要想取回死者Gmail的邮箱密码,必须提供如下证明文件:
- 家人的全名和住址,以及可证实的本人Email地址。
- 死者的Gmail地址。
- 提供死者发给家人的邮件的头文件或者邮件全文。
- 死者的死亡证明书。
- 法律上的委任文件。
- 如果家人是死者的父母,而且死者未满18岁,需要提供出生证明书。
需要将这些文件用传真或者邮寄的方式发给Google公司。Google需要用一个月来处理这些文件并做出回复。